Remote computer access is the best thing in the world next to sliced bread. We use it everyday in our business and it's used by almost all legitimate computer and technical support companies to access your computer remotely from their office without the need to go to your exact location. One of the best aspects of this is that it also allows you, to watch what we are doing and how we are doing it. This can be very instructive also since you get to learn what we're doing and how to fix a certain problem.
However, before you even allow someone remote access to your computer for troubleshooting, there are some things you either need to clarify first off or need to do first before any remote access can happen. Follow these steps:
You called for tech support first, not the other way around. I want to clarify a very important aspect of remote access from a tech support company: You will always call first, not the other way around. If someone calls you claiming they are from tech support or from Microsoft or even pretending to be from Facebook, it's a 100% guarantee that the call is fake and the caller is a scam artist who's after your personal information.
Trust is a big deal with Tech Support companies. For legitimate technical support companies, trust is a big issue when it comes to its customers. This is because they know that their customers will only grant remote access continuously only if the customer trusts the technician completely. This is why tech support companies will inform customers how to disable to remote control session if the customer feels uncomfortable. Also, reputable companies will only use remote control software that does not let the tech support company to access the computer or device without the customer's permission.
Back up everything before the remote call. Whenever someone works on your computer there is always the risk of data loss. When I say backup, this means everything, especially all your files. This is just in case something bad happens to your OS or the hard drive. Always be prepared for the unexpected.
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