Terms of Service
Experience has shown us that our relationship is enhanced when there is a mutual understanding of our fees and billing procedures as well as other important aspects of our services.
These Terms of Service cover our on-site and remote computer diagnosis, repair and installation services. By having service rendered by Integral, you agree to these terms of service:
Labor Warranty. Labor Warranty is 15 days excluding Adware/Virus / Malware infections. If file sharing programs such as FrostWire, torrents, or risky behavior are found to be the cause of reinfection it would be considered a new infection and subject to be billed.
BILLING: Onsite and remote tech support charges are calculated in 15 Minute increments, with a one-hour minimum service charge. The minimum service charge for on-site tech support is $110.00 with a $30 service charge. For remote tech support appointments, it's a $90 minimum charge. Should the project become more detailed than originally discussed or further problems develop, we will use our best efforts to consult with you the customer to determine a reasonable approach to complete the service. THERE WILL BE NO REFUNDS ON REPAIRS DONE ON DEVICES. NO EXCEPTIONS!
Payment. Unless stated in writing otherwise, all fees and charges are due when services are rendered. Businesses can sign up for Payment Terms which are billed at a higher rate to compensate for cash flow, unpaid invoices, and time spent collecting on invoices. We may change the fees and charges in effect, or add new fees or charges at any time with notice in advance. All payment is due at the end of service unless payment terms are established. You agree to pay in full all costs and expenses incurred by Integral in collecting the amounts owed by You under this Agreement and/or any subsequent invoice, including, but not limited to, any and all court costs and attorneys’ fees and a service charge of $50 per month on all past due amounts. In addition to the foregoing, in the event Integral refers this account to a collection agency or other similar entity, You agree to pay a fee to that collection agency in addition to any balance owed to Integral. Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
Customer Responsibility. For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the technician arrives, services can be denied and a $100.00 cancelation fee will be charged. Our technicians are familiar in the protocols of computer hardware and software installation, troubleshooting and configuration, but are not official OEM authorized service technicians. (i.e. Dell and other companies only allow their own employees and/or select few authorized service providers to do warranty work through them.) Customers agree that by allowing Integral to have access to computer and networking equipment MAY VOID ANY AND ALL WARRANTIES covering computer hardware, software and any other associated parts or equipment with the OEM. Integral will do our best to find solutions to your computer problems but we can NOT be held responsible for a lack of technical understanding, basic computer skills, eyesight or other physical limitations that are beyond our control. If the computer is technically working properly, services are still chargeable. It is the customer’s responsibility to learn how to use the computer, software or hardware program. Integral will give you tutoring if needed at the normal rate.
Customer’s Responsibility to Back-up Data. If you do not have a backup, Integral can perform that service at the billable rate as well as data recovery which is expensive. The LOSS OF DATA IS A REAL AND INHERENT RISK and you agree that prior to Integral servicing any equipment, it is your responsibility to (1) back-up the data, software, information or other files stored on your computer disk drives, peripherals, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media. You agree that whether or not you request backup services from Integral and/or its third-party service providers, neither Integral nor its third-party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media. You agree to have taken all necessary precautions by backing up all important, personal and proprietary data.
Fees for Cancellations / No Shows / Late Appointments. To cancel your in-home or in-office service request, you must contact us at (888) 256-0829 at least 1 hour prior to the scheduled service. Cancelations that do not occur within this time frame may result in a $100.00 cancellation fee. If you are not at home or business at time of appointment, a no show fee of $100 applies. Fees are at the technician’s discretion.
Sexual Harassment. Sexual Harassment is any unwelcome sexual advance or conduct on the job that creates an intimidating, hostile, or offensive working environment and will not be tolerated. Integral reserves the right to end service call and charge for the full hour and file criminal charges if necessary.
Limitations of Service. Integral and/or its third-party service providers reserve the right to refrain from providing the Services ordered, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms, as determined by Integral. Integral will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an inability to obtain necessary equipment or services.
Modifications to Terms of Service and Service. Integral may change the terms and conditions of the Service from time to time. Upon any such change, Integral will notify you by posting the changes on our website. Integral reserves the right to modify or discontinue the Service with or without notice to you. Integral shall not be liable to Customer or any third party should Integral exercise its right to modify or discontinue the Service. Customer’s use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.
Indemnification. You agree to indemnify, defend, and hold harmless Integral (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by Integral by reason of, or arising from: (a) Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent, copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s actual or alleged failure to promptly pay sums due Integral or third parties; (d) Customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its officers, directors, employees or agents).
Laws. The Service Terms shall be governed by and construed in accordance with the laws of the State of Missouri, excluding its conflict of law provisions. Customer and Integral agree to submit to the exclusive jurisdiction of the courts in Kansas City, MO. If any provision of the Service Terms is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Customer and Integral agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.