Burton Kelso, Tech Expert
How Can I Avoid Tech Support Phone Scams?
Tech support scams are nothing new. They have been plaguing people for years and unfortunately we’ve highlighted to customers the technical support scams plaguing companies around the world, including in the IT industry. These scams are not new. Fraudsters continue to design ways — from fake websites to phishing emails— to steal personal information for criminal purposes.So how can you avoid tech support scams? With a few tips and a little common sense
One such scam affecting Dell and other well-known companies — the telephone technical support scam — is becoming increasingly sophisticated and difficult to distinguish from legitimate tech support calls. In this scam, individuals claiming to work for Dell make unsolicited calls to customers and insist there is a technical problem with their Dell product. They ultimately try to defraud customers by pressuring them to pay to fix the issue.
Our thanks to those who have alerted us that they have been contacted by scammers. This information has been invaluable to Dell in helping us investigate these scams. We’re also working alongside our industry peers and law enforcement to aggressively address this issue.
So, what’s the result? We know that sharing information on these scams has led to positive developments. Scammer websites have been shut dow